Privacy policy

Last updated: 23 August 2026

EWP Spares Pty Ltd (EWP Spares, we, us or our) respects your privacy and is committed to protecting the personal information we collect and hold.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit ewpspares.com.au, purchase products from us, apply for or use a trade account, contact us, or otherwise interact with EWP Spares.

EWP Spares is based in Australia and may supply products to customers in Australia and internationally, including customers located in the United States and United Kingdom.

Depending on where you are located, additional privacy rights and requirements may apply to the way we handle your personal information.

1. About EWP Spares

EWP Spares Pty Ltd
ABN: 41 669 377 146

Unit 9 – Silo Storage
104 Southwell Road
Oran Park NSW 2570
Australia

Email: enquires@ewpspares.com.au
Phone: 0494 011 678

Our warehouse address is primarily used for shipping and logistics. Orders can be placed through our online store or directly through our sales team.

2. Personal Information We Collect

The personal information we collect depends on how you interact with us.

Information we may collect includes:

  • your name
  • business or company name
  • job title or position
  • billing and shipping addresses
  • country or region
  • email address
  • phone number
  • customer account and login information
  • trade account information
  • order and purchase history
  • products viewed or added to your cart
  • payment and transaction information
  • communications you have with us
  • enquiries, product requests and customer support information
  • information provided when submitting forms through our website
  • information relating to returns, warranties or product enquiries.

Where you purchase on behalf of a business, we may also collect information relating to that business and your position or relationship with it.

We generally do not require or intentionally collect sensitive or special category personal information.

3. Payment Information

Payments made through our online store are processed using third-party payment providers.

EWP Spares generally does not directly store complete credit or debit card details. Payment information is processed by our payment providers in accordance with their own security and privacy requirements.

We may receive transaction information including payment confirmation, payment method, transaction status and billing information.

4. Information Collected Automatically

When you access our website, certain information may be collected automatically.

This may include:

  • IP address
  • approximate location based on your device or IP address
  • browser type
  • device information
  • operating system
  • pages and products viewed
  • referral information
  • dates and times you access the website
  • interactions with our website
  • shopping cart and checkout activity
  • general website usage information.

We may collect this information using cookies, pixels and similar technologies.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate our online store, remember preferences, understand how visitors use our website and improve our services.

Cookies may also be used for:

  • website functionality
  • security and fraud prevention
  • analytics
  • remembering customer preferences
  • marketing
  • measuring advertising performance
  • delivering more relevant advertising where permitted.

Some cookies and tracking technologies may be provided by third parties including Shopify, analytics providers, advertising platforms and other service providers.

Depending on your location, applicable law and the technology available on our website, you may be provided with additional options to consent to, reject or manage certain non-essential cookies.

You may also manage cookies using your browser settings. Disabling certain cookies may affect some features of our website.

6. How We Collect Personal Information

We may collect personal information:

  • directly from you when you place an order
  • when you create an account
  • when you apply for a trade account
  • when you contact us by phone or email
  • through our website
  • when you subscribe to marketing communications
  • when you submit a product or parts enquiry
  • when you interact with our website
  • from payment, freight and fulfilment providers
  • from Shopify and other technology providers supporting our online store
  • from publicly available sources where appropriate
  • from another person or organisation where you have authorised them to provide information to us.

We aim to collect only information reasonably necessary for our business activities and the purposes described in this Privacy Policy.

7. How We Use Personal Information

We may use personal information to:

  • process and fulfil orders
  • arrange domestic and international shipping
  • complete customs and import/export documentation
  • process payments
  • provide invoices and order confirmations
  • send transaction and delivery notifications
  • create and manage customer and trade accounts
  • provide trade pricing where applicable
  • respond to enquiries and provide customer support
  • identify suitable products or replacement parts
  • process returns, exchanges and warranty enquiries
  • maintain records of transactions
  • prevent fraud and protect our website and customers
  • improve our website, products and services
  • understand how customers use our website
  • manage our business operations
  • meet taxation, customs, accounting and other legal requirements
  • communicate with you about products, services and promotions where permitted.

8. International Orders

Where you place an international order, we may need to provide certain personal information to organisations involved in delivering and processing your order.

These may include:

  • international freight and courier providers
  • customs brokers
  • customs and border authorities
  • postal organisations
  • import or export agents
  • payment providers
  • fulfilment partners.

The information disclosed may include your name, business name, delivery address, phone number, email address, order contents and order value where required for delivery, customs, import, export or taxation purposes.

The destination country's authorities or delivery providers may require us to provide information before your order can be imported or delivered.

9. Marketing Communications

We may send marketing communications about EWP Spares products, promotions, stock updates and services where you have consented or where otherwise permitted by applicable law.

Marketing communications may be sent by email, SMS or other electronic means.

You can unsubscribe at any time by using the unsubscribe option contained in the communication or contacting us directly.

We will process valid opt-out requests in accordance with applicable law.

Opting out of marketing will not prevent us from sending communications necessary to:

  • process an order
  • provide shipping information
  • manage your account
  • respond to an enquiry
  • provide requested customer support.

10. How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate our business.

Recipients may include:

  • Shopify
  • payment processors
  • banks and financial institutions
  • freight, courier and postal providers
  • customs brokers
  • customs and government authorities
  • warehouse and fulfilment providers
  • IT, website hosting and cloud service providers
  • analytics providers
  • marketing and advertising providers
  • accounting, legal and professional advisers
  • insurers
  • related businesses or entities
  • government authorities, regulators or law enforcement where required or authorised by law.

We may also disclose personal information:

  • with your consent
  • at your direction
  • where reasonably necessary to complete a transaction
  • to enforce our contractual or legal rights
  • in connection with a sale, merger or restructuring of our business
  • where required or permitted by law.

11. Shopify

Our online store is powered by Shopify.

Shopify processes certain personal information to provide ecommerce services including:

  • website hosting
  • checkout
  • customer accounts
  • order processing
  • payment-related services
  • fraud detection
  • analytics
  • ecommerce functionality.

Information processed through Shopify may be processed or stored in countries outside the country in which you live.

Shopify operates its own systems and international processing arrangements and maintains its own privacy documentation explaining how it handles personal information.

12. Overseas Processing and International Data Transfers

EWP Spares is located in Australia, but we use technology and service providers operating internationally.

Your personal information may therefore be transferred to, stored in or processed in countries other than the country in which you live.

These countries may include:

  • Australia
  • Singapore
  • Canada
  • the United States
  • the United Kingdom
  • other countries in which our service providers operate.

Privacy and data protection laws vary between countries.

Where applicable law requires specific protections for an international transfer of personal information, we will take reasonable steps to ensure an appropriate transfer mechanism or safeguard is used.

13. Legal Bases for UK Customers

If the UK GDPR applies to our handling of your personal information, we process personal information only where we have an appropriate lawful basis.

Depending on the circumstances, we may rely on:

Performance of a Contract

We may process information where necessary to enter into or perform a contract with you, including to:

  • process your order
  • take payment
  • arrange delivery
  • manage returns
  • provide customer support
  • administer your account.

Legal Obligations

We may process information where necessary to comply with legal obligations, including taxation, customs, accounting, regulatory and fraud-prevention requirements.

Legitimate Interests

We may process information where reasonably necessary for our legitimate business interests and where those interests are not overridden by your rights and interests.

Our legitimate interests may include:

  • operating and improving our business
  • protecting our website and systems
  • preventing fraud
  • providing customer support
  • maintaining business records
  • understanding how customers use our services.

Consent

Where required, we may rely on your consent, including for certain marketing communications, advertising or non-essential tracking technologies.

Where processing is based on consent, you may withdraw your consent at any time.

Withdrawal of consent does not affect processing that occurred before consent was withdrawn.

14. Rights of UK Individuals

If UK data protection law applies to you, you may have rights including the right to:

  • request access to personal information we hold about you
  • request correction of inaccurate personal information
  • request deletion of personal information in certain circumstances
  • request restriction of processing
  • object to certain processing
  • object to direct marketing
  • receive certain personal information in a portable format
  • withdraw consent where our processing relies upon consent
  • lodge a complaint with the UK Information Commissioner's Office.

These rights are subject to applicable legal requirements, limitations and exemptions.

To exercise a privacy right, contact us using the details contained at the end of this Privacy Policy.

We may request information reasonably necessary to verify your identity.

15. United States Privacy Rights

Privacy requirements in the United States vary between states.

Where an applicable US state privacy law applies to EWP Spares and to your personal information, you may have additional rights.

Depending on your state and the applicable law, these may include rights to:

  • know or access personal information we hold about you
  • obtain information about how your personal information is used
  • request correction of inaccurate information
  • request deletion of certain personal information
  • obtain a portable copy of certain information
  • opt out of certain forms of targeted advertising
  • opt out of the sale or sharing of personal information where applicable
  • limit certain uses of sensitive personal information
  • appeal certain decisions relating to a privacy request
  • exercise privacy rights without unlawful discrimination.

These rights only apply where the relevant US privacy law applies to EWP Spares and the particular processing activity.

Requests may be submitted using the contact details at the end of this Privacy Policy.

We may need to verify your identity before completing certain requests.

16. California Residents

If the California Consumer Privacy Act, as amended (CCPA), applies to EWP Spares and to your personal information, California residents may have additional rights including the right to:

  • know what categories and specific pieces of personal information have been collected
  • know the sources and purposes for which personal information is collected
  • know the categories of third parties to whom information is disclosed
  • request deletion of eligible personal information
  • request correction of inaccurate personal information
  • opt out of the sale or sharing of personal information where applicable
  • limit certain uses and disclosures of sensitive personal information where applicable
  • exercise CCPA rights without unlawful discrimination.

EWP Spares does not sell customer personal information for money in the ordinary course of our business.

However, some online advertising or analytics activities may be considered a "sale", "sharing" or targeted advertising under certain US privacy laws even where no money is exchanged.

Where required by applicable law, we will provide mechanisms allowing eligible users to exercise applicable opt-out rights.

17. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms or other external services.

These organisations operate independently from EWP Spares and may have their own privacy policies.

We are not responsible for the privacy practices, content or security of third-party websites or services.

We recommend reviewing their privacy policies before providing personal information.

18. Security of Personal Information

We take reasonable steps designed to protect personal information against:

  • misuse
  • interference
  • loss
  • unauthorised access
  • unauthorised modification
  • unauthorised disclosure.

Measures may include secure technology systems, password controls, restricted access and the use of reputable ecommerce and payment service providers.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

If you believe your account or personal information may have been compromised, please contact us as soon as possible.

19. Data Breaches

If a data breach occurs, we will investigate and respond in accordance with applicable laws.

Depending on the circumstances and applicable jurisdiction, this may include notifying:

  • affected individuals
  • the Office of the Australian Information Commissioner
  • the UK Information Commissioner's Office
  • applicable US authorities
  • other regulators or authorities where required.

20. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by law.

This may include retaining information to:

  • fulfil and document orders
  • maintain customer and trade accounts
  • manage warranties, returns and support
  • comply with taxation, customs and accounting requirements
  • meet legal and regulatory obligations
  • prevent fraud
  • resolve disputes
  • establish, exercise or defend legal claims.

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer reasonably required, we may securely delete, destroy or de-identify it where appropriate.

21. Children

Our products and services are intended primarily for businesses and adults purchasing EWP parts and related products.

Our website and services are not directed towards children and we do not knowingly seek to collect personal information from children.

If you believe a child has provided us with personal information without appropriate consent or authorisation, please contact us.

22. Access, Correction and Privacy Requests

You may contact us to request access to or correction of personal information we hold about you.

Depending on your location, you may have additional rights described elsewhere in this Privacy Policy.

We may need to verify your identity before completing a request.

We may refuse or limit a request where permitted or required by applicable law. Where appropriate, we will explain the reason for doing so.

23. Privacy Complaints

If you have concerns about how EWP Spares handles your personal information, please contact us.

Please provide enough information for us to understand and investigate your concern.

We will endeavour to respond within a reasonable period and in accordance with applicable legal requirements.

Australian Residents

Where applicable, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).

United Kingdom Residents

Where UK data protection law applies, you may have the right to lodge a complaint with the Information Commissioner's Office (ICO).

United States Residents

Depending on the state in which you reside and the law applicable to EWP Spares, you may have the right to contact the relevant state privacy regulator or Attorney General.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • our business
  • the countries in which we sell products
  • our website or technology
  • service providers
  • privacy practices
  • legal or regulatory requirements.

The updated version will be published on our website with a revised Last updated date.

25. Contact Us

For questions about this Privacy Policy, privacy requests, access or correction requests, or privacy complaints, please contact:

EWP Spares Pty Ltd

ABN: 41 669 377 146

Unit 9 – Silo Storage
104 Southwell Road
Oran Park NSW 2570
Australia

Email: enquires@ewpspares.com.au

Phone: 0494 011 678